Christies jewellery and Watches Terms and Conditions - Christies jewellery and Watches Terms and Conditions

Payments

Payment is by authorising us to charge any one of your Payment Authorities on the date of which we dispatch the Products to you. Payment can be made by bank draft to our nominated bank account. The bank account details will be forward by email on completion of the purchase. The Products will be dispatched on receipt of the Bank draft.

Prices do not include any import fees, duties, tariffs or other any other charges associated with importing the Products to any Country other than New Zealand. Be aware that there maybe extra costs incured on entry depending on the customs requirement of the country involved. Any additional charges made at point of entry to a country are the purchasers responsibility.

If you pay by personal cheque, Products will not be dispatched until such time as your cheque has cleared. Allow 5 working days for this to happen.

The recommended method of ordering is through our secure server website.

Within New Zealand Christies Jewellery will use overnight NZ Post Couriers. We do not charge for orders over $30. Below this amount a low order fee of $5 will be added to cover delivery costs.
Within New Zealand the courier package will require a signature on delivery. Your signature or that of any agent acting on your behalf will be deemed as the transfer of title.
Not all items on this web site are stocked by christies Jewellery stores but if the site states a specified a delivery date, we will endeavour to deliver the products to you by that date. If the delivery date cannot be meet, an estimated date of delivery will be emailed to the purchaser. If this delivery date is not suitable to the purchaser then the purchaser has the right to cancel the order by return email upon which any monies will be returned in full. Christies cannot be made responsible for out of stock situations from their suppliers.
We do process international orders with only a few exceptions these include Indonesia and Nigeria
Payment Options
We accept most credit cards, but not Diners. NZ Customers can make a payment by cheque, cheque or money order. For Internet banking or bank draft make payment to the following account number: 03-0728-0425124-00 If you prefer to pay by cheque or money order, please make it payable to Christies Jewellery and mail to
Christies Head Office
PO Box 5103
Palmerston North 4441
New Zealand

together with your order details. All cheques must have a contact person, and phone number to be processed and your order number. We can not accept cheques from outside New Zealand. Payment can also be made by Paypal
Delivery
Shipping within New Zealand is free for orders over NZD$30. For International Orders shipping will be calculated in the shopping cart. We require confirmation of payment before shipping/delivery.

Customs Requirements
We are required to attach customs documentation to all international packages including a description of the goods and stating their cost. Customs or import duties may be levied once the package reaches your country. These additional charges for customs clearance are your responsibility. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country and our experience is that although most orders have no problems the occasional one doesrequire customs entry fees being paid. You may want to contact your local customs office for further information.

Return of Products

At christies we want your shopping experience to be a pleasure without any perceived risk by you. We are happy to exchange or refund within 30 days under most conditions;

Where you have simply changed your mind, you have 30 days from the date of the product is dispatched to return the products back to us. We will credit your Payment Authority with an amount equal to the cost of the Products excluding our freight costs.
We do not accept returns outside of New Zealand. This is because of the costs of customs fees and taxes on re-entry back into NZ.
Where the Products are faulty or damaged we will either: (i) replace the Products; or (ii) repair the product under the manufacturers guarantee; (iii) give you a full refund if you so request.
All Products returned must be returned in their original unused condition, specifications and packaging, along with any accompanying accessories/Guarantees/Instructions together with the invoice and/or packing slip accompanying the Products. All CD ROMs and software must be returned unopened. Products can not be returned if they have been engraved, modified, damaged, altered or sized. This includes rings sized at your request as we will not resell a ring to another customer after it has already been sized.
Wrap the Product securely and send return it to us together with the invoice which accompanied the Products to the Christies store that dispatched your order.
We do not refund or exchange items that have been specifically custom made for you e.g. a wedding ring made to order, or has been sized to your requirements etc.
Where the Products arrived damaged by the delivery company, immediately contact the delivery company. Within 24 hours email mailto:sales@christiesjewellery.com stating the nature of the damage (i) Wrap the Product securely and send return it with the invoice which accompanied the Products to the Christies store that dispatched your order.
Problems regarding your order? - You may contact us at mailto:sales@christiesjewellery.com quoting the order number or call us on +64 06 825 6117.

Guarantees

All Jewellery items will be accompanied with a 5 year written guarantee against manufacturing defects.
Manufauring defects do not include normal fair wear and tear and any damaged caused by accidental or non-accidental damage.
All Watches will be accompanied by their respective manufacturers guarantee.
All Gemstones specifications shall equal or exceed the specifications stated.
- Christies Jewellery DO NOT use synthetic gemstones unless stated in the specifications for that product. Diamonds are guaranteed to be diamonds.
Christies Jewellery do not sell counterfeit branded watches or jewellery.
Everything that Christies sells to you is guaranteed by the New Zealand Consumer Guarantees Act 1993. Christies Jewellery does not provide any express guarantees (as defined in the Consumer Guarantees Act 1993) other than those expressly confirmed by us in writing.
Nothing in these Terms and Conditions is intended to have the effect of contracting out of the provisions of the Consumer Guarantees Act 1993 except to the extent permitted by that Act.
"Valuation Guarantee" All rings purchased from the web site over the price of $1000 will have an independent valuation carried out by the valuation company Advanced Gem Laboratory. If the independent valuation is lower than the price paid for the item the purchaser has the option of either a refund of the difference in price between the valuation and the price paid or a full refund.

The Legal Stuff

The Products

Christies Jewellery reserves the right to delete or add Products or amend promotions at any time without notice.

Title and Risk

Orders are not binding upon Christies Jewellery until accepted. Christies reserves the right not to accept an order.
Christies Jewellery remains the owner of the Products supplied until the purchaser has paid in full all amounts owed for all the Products.
Products are at your risk as soon as they have been delivered and signed for.

Copyright

All photographs on this site are the property of K @ B Manninen Ltd and use of them without permission or linking to them is strictly forbidden